Key information
- 30 days to initiate returns
- 10 days to process refunds
- 25% restocking Fee
- Customer pays for return shipping
Return Process
All sales are final for custom-made and made-to-order products.
We understand that the situation can change and you may want to return the products. We allow returns for 30 days (countdown starts when you've received your order).
To begin the process, please email us at support@reformritual.com or call us at (307) 317-3424. Give us your order number and tell us which items you wish to return. We will give you all the necessary information and then you may proceed.
Please be aware that items must be returned in original packaging. When you return the items, you should request a tracking number and are required to pay the return shipping.
Refunds
After your items will be received, we will carry out a thorough inspection: If your items meet the return criteria, we will notify you by email. Please then allow for 10 days for the refund to be completely processed and then your money will be returned.
We charge a 25% restocking fee.
Warranty
Keep in mind that warranty coverage typically excludes damages resulting from normal wear and tear over time.
Our team of agents is dedicated to assisting you and resolving any issues you may encounter. We have designed our policies to be as fair as possible, and we believe they are among the best in the industry. We are here to support you and will respond promptly to provide the best resolution.
However, any customer who files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product or have an issue with a product you did receive, please contact us, and we will work with you to resolve the issue. Please refrain from filing chargebacks for issues that we can resolve together. Thank you for shopping with us!
For any questions, please contact us at support@reformritual.com
Cancellations
We understand that circumstances can change and you need to cancel your order. We accept cancellations for a 100% refund at any point before we dispatch the order. Please contact us at support@reformritual.com with your order number (obviously the sooner the better).
Damaged Orders
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged in any way, please notify us at support@reformritual.com with:
- photos of the damage
- SKU #
- a brief description of the damage
Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid.
Contact
- Email: support@reformritual.com
- Phone: (307) 317-3424